Guarantee/Warranty
TOP TIER 12-MONTH WARRANTY
WE’RE SO CONFIDENT IN OUR WORK, THAT WE INCLUDE A FREE 12-MONTH WARRANTY WITH EVERY DEVICE WE SELL, PROVIDING YOU WITH EXTRA PEACE OF MIND.
Omni Flip’s 12-Month Warranty covers any and all product defects (hardware and software), or any malfunction of the phone independent of your use (such as touch-sensitive malfunction, battery failure, pushbuttons, etc.).
If your device shows any signs of malfunction, contact our team at Support@oftechstore.com with your order number and we can start your warranty claim. Once we receive the device, we will either repair the device or send you a replacement that is fully functional at no cost to you.
What is Covered?
Technical defects
Faults caused by improper workmanship or materials
What is not covered?
This limited warranty does not cover any damages due to:
Transportation or storage
Issues caused by third-party software or unauthorized repair
Improper use; failure to follow the product instructions or perform any preventive maintenance
Any components added since the item was originally sold
Normal wear and tear or external causes such as accidents, abuse, drops, or other actions beyond our reasonable control.
How do I make a claim?
Easy! Just send us an email at Support@oftechstore.com with your order number and we’ll send instructions on how to return your device, along with a prepaid return label. In order to keep our prices as low as possible, we reserve the right to charge a restocking fee up to 10% on any return. Please understand that if the device you originally purchased is no longer available we can only issue store credit in the amount of the original purchase price.
OUR 30-DAY RETURNS
Our aim is for you to enjoy your new device, and if that doesn’t happen, we are pleased to accept returns for any reason within 30 days of shipment. Refunds are typically processed within one business day. To keep our prices as competitive as possible, we may apply a 10% restocking fee on returned items, which helps cover shipping costs and contributes to maintaining our exceptional pricing.
For any functionality issues beyond the initial 30-day period, our 12-month warranty offers continued coverage. Please note that the warranty is void in cases of physical damage, water damage, or similar issues.
The easiest way to initiate your refund with us is through email – Support@oftechstore.com
If you return your device without the original accessories, cable, and/or adapter, we reserve the right to apply a $10 fee per accessory.